PMDP COURSE:
M-202: ASSOCIATION COMMUNICATIONS

One of the most essential skills in community association management is communications. Whether through written materials, daily interaction with residents, or dealing with board members, effective communication can greatly affect the outcome of your efforts.

Association Communications will give you guidance on top-notch communication techniques. This course can benefit new and experienced managers by providing the skills necessary to better understand owners and volunteers. Using your own community's letters and reports, you will demonstrate your new communication skills in the classroom, and you'll leave the course knowing how to better serve the needs of your community.

You will learn to:

• Implement proven strategies in your own associations
• Teach your staff the basics of good customer service
• Identify your owners' needs and respond effectively and quickly
• Respond to complaints and handle angry owners
• Manage public relations crises
• Prepare effective annual meeting notices, management reports, and rule violation letters
• Write a readable, informative newsletter

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